When money comes back, when it does not, and how long it takes. Written to be read before you need it rather than argued about afterwards.
Billing is monthly and in advance. Cancel at whatever moment suits you. The month already settled simply carries on to its end. We refund our own errors in full and quickly. We do not refund part-months that were covered and operating.
The rest of this page explains that position, because a refund policy that only says the comfortable part is not much use when you actually need it.
Every control here is charged for the month ahead rather than the month behind. That is deliberate: it means an unpaid card suspends the next period rather than leaving a debt behind, and it means you are never invoiced for a service you have already stopped using.
It also means the month you have paid for is yours. Cancelling on the fourth day does not shorten it, and it does not reduce it either. Coverage stays fully operational to the end date shown on your subscription.
Use the client portal to cancel, or send word to support@enterprisesecuresystems.com from an address the account recognizes. The subscription stops renewing immediately and no further charge is taken.
Agents, connectors, and the tenant authorizations behind them stand down when the paid period closes and not when your request lands, so nothing switches off ahead of time. If you need an export of anything before that happens, tell us while you cancel rather than afterwards.
Being straight about this is more useful than being vague about it.
Raise it with us before you raise it with your card issuer. A chargeback freezes the account while the processor investigates, which slows down the correction you actually want and can suspend live coverage in the meantime.
Send it to support@enterprisesecuresystems.com, or raise a case in the portal giving the date, the sum, and what you had expected to see. If we got it wrong we will say so plainly and fix it.
Refunds are issued through Stripe to the original payment card. We cannot redirect one to a different card or to a bank account, which is a processor rule and not a preference of ours.
We approve or decline within five business days of having the information we need. Once approved, the funds are released immediately at our end; how quickly they surface on the statement is up to your issuer and commonly takes another five to ten business days. Both the original charge and the refund will show against the descriptor FORTIFY 24X7.
This policy sits alongside the Terms of Service and forms part of the same agreement. Where local consumer law grants you a right that goes further than anything written here, that law applies and we will honour it.
Fortify 24x7 operates the Enterprise Secure Systems brand. It receives what you pay, and it is the source of anything refunded.