What you agree to the moment a control joins your schedule: who holds the contract, the way billing runs, the things we take on, and the point at which this service stops.
Enterprise Secure Systems is a brand operated by Fortify 24x7. Anything bought through this domain forms an agreement between you and Fortify 24x7, the entity performing the service, taking the money, and shouldering all of what follows.
By checking out you accept these terms on behalf of the organization you are buying for, and you confirm that you are authorized to do so. If you are not, do not complete the purchase.
You are buying operation of the security controls you selected, each priced against the unit named on the rate schedule. The scope of each control is described on its program specification page, including a written statement of what it does not do. Each of those statements forms part of this agreement rather than serving as a marketing hedge.
Nothing on this site conveys a licence to the underlying platforms independent of our operation of them. Coverage exists while the subscription is paid and current.
FORTIFY 24X7 is what appears against it on your statement. How refunds work lives in the Refund Policy, itself part of this agreement.
We will provision the controls you bought, operate them competently, monitor what they produce, and escalate to the contacts you nominate. We will keep the platforms current, hold administrative access securely, and give you a straight answer about the state of your coverage whenever you ask for one.
The Fortify 24x7 operations desk provides support, reachable through the client portal or by mail. Response effort is prioritized by severity, with confirmed security incidents taking precedence over routine requests.
These services may not be used to break the law, to attack or gain unauthorized access to any system, to place systems you do not own or administer under coverage, or to conduct security testing against third parties. You may not resell, sublicense, or present the service as your own without a written arrangement with us.
We may suspend coverage immediately where continued operation would be unlawful or would endanger other clients, and we will tell you why.
The scope statements on each program specification are binding. In particular, and without limiting them:
The programs are delivered using platforms operated by third parties, named openly on the platform roster. Their availability, behavior, and roadmaps are outside our control. We select them carefully, we operate them properly, and we will replace one if it stops being fit for purpose, but we do not warrant their performance as though it were ours.
Data produced by the controls remains yours. We process it to deliver the service, as described in the Privacy Policy. We will not use it to train anything, sell it, or disclose it except as that policy sets out.
On termination, agents and connectors are retired and tenant data is removed on the schedule each platform provides. Ask us before you cancel if you need an export, because some platforms make that considerably harder afterwards.
We provide the service with reasonable skill and care. Beyond that, and to the extent the law permits, the service is provided without further warranty of any kind, express or implied, including fitness for a particular purpose.
To whatever extent the law permits, neither side carries liability to the other for loss that is indirect, incidental, special, or consequential in kind, nor for profit, revenue, goodwill, or savings which had merely been anticipated. Everything we might owe in total, under this agreement or in connection with it, stops at the fees genuinely paid for the control in question over the twelve months preceding whatever gave rise to the claim.
Nothing above strips away a liability that the law forbids anyone from stripping away.
You will indemnify us against claims arising from your use of the service in breach of these terms, from systems or data you placed under coverage without the right to do so, and from your violation of law or of a third party's rights.
You are free to cancel at any point, either through the client portal or in writing. Once cancelled, nothing renews. The period you have settled continues to its end with everything still covered, and agents come down only when that period closes.
We may suspend or terminate for non-payment, for a breach of these terms that is not remedied after notice, or where continued service would be unlawful. We may also stop offering a control, in which case we will give reasonable notice and stop charging for it.
Rates on the schedule may change. A change affecting a control you are running will be notified to your account contacts before it takes effect, and you are free to cancel rather than accept it, which is the practical protection a month-to-month arrangement gives you.
These terms can be revised by us. Anything material goes to the contacts on the account, and the date printed above moves. Continued use beyond that point amounts to acceptance.
Florida law governs this agreement, conflict of law rules set aside, and both sides accept the exclusive jurisdiction of the courts sitting in that state. Before commencing proceedings, both sides agree to raise the dispute in writing and attempt in good faith to resolve it.
These terms, the Privacy Policy, and the Refund Policy are the entire agreement between us regarding the service. Write to support@enterprisesecuresystems.com with anything arising from them.